Privacy Policy

Introduction

This Privacy Policy applies to the imagetoexcel.io website and related ImageToExcel services, including OCR, image and PDF processing, structured document data extraction, spreadsheet conversion, and associated support features.

It explains the categories of information we may collect, how we use and share information, and choices that may be available to you. Your rights may vary depending on where you live and the laws that apply to you.

Information We Collect

Depending on how you use ImageToExcel, we may collect or process the categories below.

Account information

Name, email address, and authentication-related details when you create or use an account.

Uploaded files and extracted outputs

Images, PDFs, and other supported files you submit for OCR, extraction, or conversion, plus recognized text, tables, structured fields, and exported spreadsheet data generated from those uploads.

Usage, device, and technical data

Pages or tools used, approximate usage patterns, browser type, device or technical environment data, and technical or error logs useful for reliability, security, and troubleshooting.

Cookies and analytics

As described in the Cookies and Analytics section below.

We collect information that you provide directly, information generated when you use the service, and information from service providers that help us operate ImageToExcel.

Uploaded Files

Users may upload documents such as:

• images and screenshots
• JPG / PNG (and other supported image formats)
• PDFs and scanned PDFs
• bank statements
• invoices
• receipts
• vendor statements
• credit card statements

Processing of uploads

When you upload a file, we process the file to provide the requested OCR, document extraction, or spreadsheet conversion service.

You should only upload documents that you have the rights, permissions, and lawful basis to process.

Extracted Data

Processing may produce or involve:

• recognized text
• tables
• rows and columns
• document fields
• line items
• transaction data
• structured spreadsheet data
• exported files (for example Excel-compatible output)

Accuracy of extracted results

Extracted results can be incomplete or incorrect. Important values should be reviewed against the original document before use. See also our Terms of Service.

How We Use Information

We may use information to:

• provide OCR and document extraction
• convert images and PDFs into structured data
• generate spreadsheet output
• operate accounts and authentication
• maintain reliability and performance
• prevent abuse and security incidents
• troubleshoot problems
• provide customer support
• understand product usage and improve the service
• comply with applicable law

Uploaded Files and Extracted Data

This section addresses how uploads and extraction results are handled.

Processing purpose

Files are processed to deliver the conversion or extraction workflow you request.

Storage

Original uploads, temporary processing copies, and extracted results may be stored or cached as needed to operate the service, complete a job, provide support features (when enabled), improve reliability, and meet security or legal obligations.

Retention

We do not publish an unverified fixed deletion timer on this page (for example “deleted after 1 hour” or “after 24 hours”). Retention for uploaded files and extracted data follows operational needs for providing the service, security, abuse prevention, troubleshooting, backups, and legal requirements. Contact us if you need a written description of the current practice for your use case.

Deletion

Depending on available product features, you may be able to remove certain data in-product, or you may request deletion by contacting support. After account deletion or a verified deletion request, we take steps to delete or de-identify personal data we no longer need, subject to residual copies in backups or logs retained for a limited period where required for security or legal reasons.

AI and Third-Party Processing

Parts of ImageToExcel may rely on third-party providers, which can include (depending on configuration):

• AI / OCR providers
• cloud hosting
• file or object storage
• databases
• analytics
• authentication
• email delivery
• error monitoring
• payment providers (if paid features are enabled)

Role of service providers

We use service providers to help operate ImageToExcel. We do not publish API keys, private endpoints, or internal security architecture on this page.

Use of Uploaded Content for AI Training

ImageToExcel processes uploaded content to provide the service you request.

Training and provider settings

Whether ImageToExcel itself uses customer uploads to train models, and whether third-party AI providers retain prompts or files for their own training, depends on our provider contracts and settings. Do not assume unrestricted training use. For compliance reviews, contact us for confirmation of the current training-related settings. If we state a stricter “no training” commitment in a separate written agreement or updated policy, that commitment controls for the covered scope.

Cookies and Analytics

We may use cookies, local storage, or similar technologies for:

• authentication and session continuity
• remembering preferences
• security and abuse prevention
• measuring product usage and improving the service

Browser controls

Analytics tools, if enabled, help us understand aggregate usage. You can control cookies through your browser settings; disabling some cookies may affect sign-in or other features.

How We Share Information

Service providers

We may share information with service providers that process data on our behalf to operate ImageToExcel.

Legal authorities

We may share information with legal authorities when required by law or to respond to lawful requests.

Business transfers

We may share information with parties to a business transfer such as a merger, acquisition, financing, or sale of assets, subject to appropriate protections.

We do not sell personal information as a commercial product listing. Whether any specific analytics or advertising technology constitutes a “sale” or “share” under a particular privacy law depends on that law’s definitions and our then-current configuration.

Data Security

We use reasonable technical and organizational measures designed to protect information processed through the service. However, no online service, storage system, or transmission method can guarantee absolute security.

What this page does not claim

This page does not claim specific certifications (for example SOC 2) or absolute encryption guarantees beyond what we actually maintain in production.

Data Retention

We may retain different categories of data for different periods, including:

| Category | Approach | | ------------------------ | --------------------------------------------------------------------------------------------------------- | | Uploaded files | Retained as needed to provide processing, support, security, and legal compliance | | Extracted data / exports | Retained as needed for the product workflow, support features, security, and legal compliance | | Account data | Retained while the account is active and as needed afterward for security, disputes, or legal obligations | | Technical logs | Retained for reliability, security, and troubleshooting | | Support communications | Retained as needed to resolve requests and for quality or legal purposes | | Billing records | Retained if paid features are used, as required for accounting and tax obligations |

Changing retention periods

Exact durations can change with product features. Contact us for current details.

Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of personal information, or to object to certain processing, subject to applicable exceptions.

Your rights may vary depending on where you live and the laws that apply to you.

Exercising your rights

To exercise a privacy request, contact us using the details below. We may need to verify your request before acting on it.

International Data Transfers

ImageToExcel and its service providers may process information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers as applicable to our providers and operations.

Children's Privacy

ImageToExcel is not directed to children. We do not knowingly collect personal information from children below the minimum age required by applicable law. If you believe a child has provided personal information, contact us and we will take appropriate steps.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Last updated date shown on this page and, where required by law, provide additional notice.

Contact Us

For privacy questions or requests:

Support and website

• Support / privacy contact: [email protected]
• Website: imagetoexcel.io

Legal entity name, governing jurisdiction, and published business address will be confirmed and listed here when finalized for production. Until then, contact us at the email above.